We have provided answers to some of our most frequently asked questions below. If you don’t find the answer here, please contact us.
A customer is claiming to have an additional authorization on their credit card. How does this type of thing happen, and how can I get it removed?
Who is Merchant Link and what is the difference between Merchant Link, my processor and my bank?
How do I change processors or bank accounts?
How do I add an accepted form of payment to my account?
How do I check the status of a new site?
I need help with an authorization or settlement issue and my credit card support contract with Merchant Link is not current. How can I get help?
How do I issue a refund/credit on my POS system?
What are Merchant Link’s hours of operation?
I have a new employee that needs to get set up on BizPortal. Where can I send my request and what information is needed?
How do I add AMEX Direct?