Our History

Since our founding in 1993, we’ve focused on providing the best security and support for payment acceptance in the industry. We built our success on solving payment challenges for merchants – and this mission led us to move beyond gateway services to offer additional, more robust security products.

Discover the important milestones we achieved as the industry has evolved using this interactive timeline.

Merchant Link Timeline

1993 1994 1996 1997 1998 1999 2001 2002 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

Merchant Link is founded on
March 11, 1993

Contract with MICROS signed, establishing a strong partnership that would benefit the company for years to come

A 24×7 call center is established for Merchant Link customers The company processes 5 million transactions per month and handles more than 1200 calls per month Merchant Link is acquired by Chase Paymentech and backed by J.P. Morgan Chase The company outgrows its Bethesda office and relocates to Silver Spring at its current address Signed first gateway client,
First Horizon
Merchant Link helped provide
First Horizon with one of the first
Internet gateways for brick-and-mortar merchants

IHOP joins the Merchant Link customer community

Acquired NXT, a software development company, enabling more efficient product updates

Designated a Level 1 PCI DSS
Compliant Provider
More than 1 billion transactions are processed this year The Greenbrier Resort is the first company to sign on to Merchant Link’s solution for the hotel industry

Launched TransactionVault®, one of the industry’s first tokenization products

Recognizing the importance of the reseller market, Merchant Link launches online order status and reports for VARs, enabling them to quickly search and find credit card transactions Best Buy joins the Merchant Link customer community

Merchant Link becomes a joint venture of Chase Paymentech and First Data

T.G.I. Friday’s joins the Merchant Link customer community

Partnership agreement signed with Agilysys

Launched TransactionShield®, a point-to-point encryption solution, to help merchants protect data in-transit

Merchant Link launches the next generation Merchant Link Payment GatewayTM, offering more flexibility in processing and managing electronic transactions

InterContinental Hotels Group (IHG) joins the Merchant Link customer community

Bunt Software and Merchant Link extend life of Panasonic POS System with SMPlink to ensure data security and PCI compliance

New partnerships are formed with Ingenico, Voltage Security and Equinox Payments

TransactionVault® is integrated to PAR Springer-Miller’s SpaSoft solution and Image Technology Systems’ Visual Matrix property management solution

Columbia Sportswear Company joins the Merchant Link customer community

Dan Lane named President and CEO

Business Solutions magazine names Merchant Link one of the Best Channel Vendors for 2012 in the Payment Processing category, with high marks for service and support, product reliability, and channel friendliness

New partnerships formed with XPIENT Solutions and Transaction Resources, Inc.

Designated by AmericInn as the brand standard for payment and data security services for its franchisees

ID TECH partnership adds more devices to the company’s growing portfolio of P2PE integrations

Launched Managed Firewall Services, including breach insurance, in partnership with Phoenix Managed Networks

Auntie Anne’s and Cinnabon join the Merchant Link customer community

Staff exceeds 150 employees

Merchant Link launches innovative e-commerce solution for merchants to process payments securely in card-not-present environments